Privacy Policy

Privacy Policy - the basics

Sawadee Thai Massage and Spa ("we", "our", or "us") is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following categories of personal data:

1.1. Personal Identification Information

Full name
Email address
Telephone number

1.2. Appointment and Service Information

Date and time of booking
Type of treatment or service requested
Health or medical information provided voluntarily (to ensure safe treatment)

1.3. Payment Details

Billing information (processed through secure third-party payment processors; we do not store full payment card information)

1.4. Website and Technical Data

IP address
Browser type and version
Operating system and device information
Website usage data collected through cookies (see section 5)

2. Purpose of Data Collection

We collect and process personal data for the following purposes:

To manage and confirm appointments
To deliver requested massage or wellness services
To contact you regarding your booking or enquiry
To maintain health and safety records
To comply with legal or regulatory obligations
To improve our website functionality and client experience

We only process your data where we have a lawful basis, such as your consent, the performance of a contract, legal obligation, or our legitimate business interests.

3. Data Sharing and Third Parties

We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

However, we may share your information with trusted third parties who assist us in operating our business, including:

Booking and scheduling platforms
Secure payment processing providers
IT and website service providers

All such third parties are contractually required to handle your data in accordance with applicable data protection laws.

4. Data Retention

Your personal data will be retained only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When no longer needed, your information will be securely deleted or anonymised.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance.

You have the option to accept or reject cookies via your browser settings. For more information, please refer to our [Cookie Policy] (if applicable).

6. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request rectification of inaccurate or incomplete data
Request erasure of your personal data (where legally applicable)
Object to or restrict certain types of processing
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us using the details provided below.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Sawadee Thai Massage and Spa

079 3314 2111

2nd floor Little Chinatown/168 building,

Nelson St, Bristol

BS1 2BJ, United Kingdom

sawadeethaimassage.ads@gmail.com